Terms & Conditions

Elegance in Every Detail. Trust in Every Experience.

Welcome to Zainab Designer Abaya, where timeless elegance meets modern modest fashion.

We are committed to providing a refined, transparent, and secure shopping experience. These Terms & Conditions outline the guidelines governing your use of our website, products, and services.

By accessing our website or placing an order, you acknowledge and agree to the following terms, subject to applicable laws.

Last Updated: October 26, 2026

01. General Information

This website is operated by Zainab Designer Abaya, also referred to as "we," "our," or "us" throughout these Terms & Conditions.

By visiting our website, browsing our collections, or purchasing our products, you agree to comply with these terms.

We reserve the right to update our services, website content, and policies when necessary.

Any changes will be published on our official website.

02. Our Products & Collections

At Zainab Designer Abaya, we take great care in presenting our collections with accurate descriptions, images, and product information.

However, please keep in mind:

• Product colors may vary slightly due to lighting, photography, and screen settings.

• Product availability is subject to stock levels.

• Measurements may vary slightly due to fabric characteristics and tailoring.

• Additional accessories, fabric, or embellishments shown in promotional photography are included only when specified in the product description.

• We reserve the right to update product information, descriptions, and availability without prior notice.

We encourage customers to review product details and size guides before placing an order.

03. Pricing & Payment

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate.

In the event of a pricing error, we reserve the right to cancel or decline an affected order, subject to applicable consumer protection laws.

Available Payment Methods

Depending on your delivery location and checkout availability, payment methods may include:

• Cash on Delivery (Pakistan only).

• Supported online payment methods.

• Other payment options displayed at checkout.

Online transactions may be subject to payment verification and security checks.

Orders with unsuccessful or declined payments may be canceled.

04. Order Placement & Confirmation

Placing an order on our website does not automatically guarantee acceptance.

After an order is submitted, our customer support team may contact you to verify your details before processing.

Order confirmation may include:

• Customer name and contact verification.

• Delivery address confirmation.

• Product availability checks.

• Payment confirmation, where applicable.

Cash on Delivery orders may be subject to a maximum of four confirmation calls.

If verification remains unsuccessful, the order may be canceled.

We reserve the right to decline or cancel orders due to stock unavailability, incorrect information, payment issues, pricing errors, or suspected fraudulent activity, subject to applicable law.

05. Shipping & Delivery

We aim to deliver every order with care and efficiency.

Estimated Delivery Times

Within Pakistan: 6 to 7 working days after order confirmation.

International Orders: 14 to 15 working days after order confirmation.

These are estimated delivery periods and are not guaranteed arrival dates.

Delivery may be affected by public holidays, seasonal demand, courier disruptions, customs clearance, or circumstances beyond our reasonable control.

Orders generally require 1 to 2 working days for verification and preparation.

Delivery Partners

• Pakistan: M&P, TCS & Daweeo

• International: DHL & FedEx

Courier partners may change depending on operational requirements.

Shipping Charges

Standard shipping within Pakistan is currently PKR 500, unless a different rate or promotion is displayed at checkout.

International shipping charges depend on the delivery destination, parcel dimensions, and weight.

Any applicable international customs duties, import taxes, or clearance charges are the customer's responsibility.

06. Returns, Refunds & Exchanges

Your satisfaction is important to us.

For eligible purchases delivered within Pakistan, we offer a 7-day return and money-back guarantee, subject to our Return, Refund & Exchange Policy.

To qualify:

• Products must remain unused, unworn, and unwashed.

• Original packaging, tags, and labels must be intact.

• Proof of purchase must be provided.

• Requests must be submitted within 7 days of delivery.

Original delivery charges are non-refundable.

Sale, clearance, customized, and made-to-order products are not eligible for standard returns or exchanges.

International purchases are final sale, except for approved claims involving damaged, defective, or incorrect products.

For complete details, please refer to our Return, Refund & Exchange Policy.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

07. Order Modifications & Cancellations

Customers may request changes to their orders within 24 hours of placement, provided the order has not already been verified or dispatched.

Requests may include:

• Updating delivery information.

• Changing a product size or color.

• Adding eligible products.

• Canceling an order before dispatch.

Once an order has been verified or dispatched, modifications may no longer be possible.

Refunds for eligible canceled prepaid orders may take approximately 14 days to process.

08. Custom & Made-to-Order Products

Certain items may be prepared according to individual measurements, specifications, or preferences.

For such purchases:

• Customers are responsible for providing accurate measurements and customization details.

• Customized orders may require additional preparation time.

• Custom-made and personalized items are generally not eligible for standard returns or exchanges.

• Any manufacturing defect or incorrect fulfillment will be reviewed by our customer care team.

Please review all customization details before confirming your purchase.

09. Product Care & Maintenance

Our collections include fabrics and materials that may require special care.

Customers are advised to follow the care instructions provided with their garments or listed in the product descriptions.

We are not responsible for damage caused by improper washing, ironing, handling, or storage, except where applicable law provides otherwise.

10. Promotions & Special Offers

From time to time, Zainab Designer Abaya may introduce exclusive promotions, seasonal discounts, or limited-time offers.

All promotions are subject to their advertised conditions.

• Promotional offers are valid only during the specified period.

• Discounts cannot necessarily be combined with other offers.

• Promotional availability may be limited.

• Sale and clearance merchandise is not eligible for standard returns or exchanges, subject to applicable law.

We reserve the right to correct promotional errors or discontinue offers where legally permitted.

11. Intellectual Property

All original website content, including brand identity, logos, product photography, graphics, written content, and design elements, is owned by or licensed to Zainab Designer Abaya unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use of protected content is prohibited without appropriate permission.

All trademarks and brand materials remain the property of their respective owners.

12. Website Usage

We aim to maintain a safe and enjoyable online shopping environment.

By using our website, you agree not to:

• Engage in fraudulent or unlawful activities.

• Provide intentionally false customer or payment information.

• Attempt unauthorized access to our systems.

• Upload harmful code or interfere with website functionality.

• Misuse the website or violate the intellectual property rights of others.

We may restrict access or take appropriate action in response to violations, consistent with applicable laws.

13. Third-Party Services

Our store may use trusted third-party services for payment processing, order fulfillment, shipping, analytics, and website functionality.

These providers operate under their own applicable terms and privacy practices.

We are not responsible for independently operated external websites linked from our store, except where responsibility is imposed by applicable law.

14. Privacy & Customer Information

We respect and value your privacy.

Personal information collected through our website is processed according to our Privacy Policy, including information necessary to manage orders, communicate with customers, and improve our services.

For more details, please review our Privacy Policy available on our website.

15. Limitation of Liability

We strive to ensure the accuracy, reliability, and availability of our products and services.

To the extent permitted by applicable law, Zainab Designer Abaya is not responsible for losses caused by circumstances beyond our reasonable control, including certain courier interruptions, technical disruptions, and other unforeseen events.

Nothing in these Terms & Conditions limits liability or consumer rights where such limitations are prohibited by law.

16. Refusal of Delivery

If a customer refuses delivery without a valid reason, any refund or store credit request will be reviewed in accordance with our Return, Refund & Exchange Policy.

Where appropriate, eligible store credit may be issued after the returned parcel has been received and inspected.

17. Changes to Our Terms

We may revise these Terms & Conditions to reflect changes in our operations, services, or legal obligations.

Updated terms will be published on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by applicable law.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any disputes arising from purchases or use of our services will be handled in accordance with applicable Pakistani laws and the jurisdiction of the competent courts, subject to mandatory consumer protections.

19. Contact & Customer Care

Every detail matters. So does your experience.

For questions about our products, orders, or these Terms & Conditions, please contact our customer care team.

ZAINAB DESIGNER ABAYA

Customer Support & WhatsApp
+92 300 0640362
+92 300 0640370

Email
info@zainabcollection.com

Official Website
https://zainabcollection.com

Location
Gujranwala, Pakistan

Thank you for choosing Zainab Designer Abaya. We appreciate the trust you place in our brand and look forward to making every shopping experience exceptional.

ZAINAB DESIGNER ABAYA

Timeless Modesty. Effortless Elegance.